Exchange note

Exchange notes give your customers a printed slip showing which products can be exchanged and until when. Perfect for gift purchases or situations where the buyer isn't sure about size or fit, or if its a gift.

How does it work?

When processing an order, you can select which products you should print exchange note for. Flow Retail calculates the exchange deadline automatically based on the number of days configured in your store settings.

The printed note shows the product name, variant details, and the final date for exchange—without revealing the price. It also prints the barcode of the order reference number, so you can quickly scan that to get the original order, and to start the return/exchange process.

How do I get started?

Configure the default exchange period

Set how many days customers have to exchange products in your store settings:

1. Go to Admin → Stores and select your store

2. Find the Exchange note days valid field

3. Enter your preferred number of days (e.g., 30)

4. Save your changes

Print an exchange note from a new or an existing order

1. On the Complete page from an order, click Exchange Note, or open an existing order and choose Exchange Note

2. Select the product that needs an exchange note

3. Click the Print icon

4. Hand the printed slip to your customer