Softpay

Turn the phone or tablet running Flow Assistant into the card reader.

What is this?

The Softpay extension lets you take card payments without a terminal. The Softpay app runs on the same device as Flow Assistant, and the customer taps their card against that device. The cashier sees the method as Softpay.

How does it work?

Each till is paired with one terminal type, and Softpay takes that slot like any card terminal would.

Register the sale as normal and choose Softpay. Flow Assistant starts the payment and opens the Softpay app on the device, the customer taps their card there, and Flow Assistant picks the result back up.

A Softpay refund must point at the original transaction. Refund from the order the customer paid on, and the money goes back to the card that paid.

Softpay does not do cashback. Choose another method if the customer wants money out with the purchase.

How do we get started?

Ask us to switch on the Softpay extension for your organization. Everything after that is yours to do.

Add the Softpay payment method under Admin → Settings → Payment Methods.

Then, for each store: add the extension under Admin → Stores → [store] → Extensions and fill in the Merchant Reference and Signature Key from your Softpay agreement, activate the payment method under Payment Methods, and open each till under Tills to set Payment Terminal to SoftPay and enter the SoftPay App ID.

Install the Softpay app on every device that will take payments. If it is missing, Flow Assistant says so during the sale: Softpay App is not installed. See softpay.io.

Softpay payments run from Flow Assistant, on the device the app is installed on.

Last updated 17.09.2026