> For the complete documentation index, see [llms.txt](https://docs.flowretail.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flowretail.com/docs/day-to-day-operations/selling/payments/payment-methods/softpay.md).

# Softpay

Turn the phone or tablet running Flow Assistant into the card reader.

## What is this?

The Softpay extension lets you take card payments without a terminal. The Softpay app runs on the same device as Flow Assistant, and the customer taps their card against that device. The cashier sees the method as **Softpay**.

## How does it work?

Each till is paired with one terminal type, and Softpay takes that slot like any card terminal would.

Register the sale as normal and choose **Softpay**. Flow Assistant starts the payment and opens the Softpay app on the device, the customer taps their card there, and Flow Assistant picks the result back up.

A Softpay refund must point at the original transaction. Refund from the order the customer paid on, and the money goes back to the card that paid.

{% hint style="warning" %}
Softpay does not do cashback. Choose another method if the customer wants money out with the purchase.
{% endhint %}

## How do we get started?

Ask us to switch on the Softpay extension for your organization. Everything after that is yours to do.

Add the Softpay payment method under **Admin → Settings → Payment Methods**.

Then, for each store: add the extension under **Admin → Stores → \[store] → Extensions** and fill in the **Merchant Reference** and **Signature Key** from your Softpay agreement, activate the payment method under **Payment Methods**, and open each till under **Tills** to set **Payment Terminal** to <kbd>SoftPay</kbd> and enter the **SoftPay App ID**.

Install the Softpay app on every device that will take payments. If it is missing, Flow Assistant says so during the sale: **Softpay App is not installed. See softpay.io**.

Softpay payments run from Flow Assistant, on the device the app is installed on.

*Last updated 17.09.2026*


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