Customer Counting

Track every customer entering your store and measure conversion rates with real-time traffic data.

Customer Counting integrates seamlessly with Flow Retail's reporting suite, giving you the insights you need to optimize staffing, evaluate campaigns, and improve sales performance.

This extension is delivered in partnership with kundetelling.no, who provide the physical counting hardware and installation.

What is Customer Counter?

Customer Counter tracks the number of visitors entering your store using physical sensors installed at your entrance. The visitor data flows directly into Flow Retail's reporting system, where you can analyze traffic patterns, calculate conversion rates, and compare visitor numbers against actual sales.

This gives you concrete answers to critical questions: How many visitors did we have today? What percentage of visitors actually made a purchase? Did our campaign drive more traffic?

How does it work?

A physical sensor is installed at your store entrance and counts each person entering. The sensor connects to kundetelling.no's cloud service, which is then fetched by Flow Retail through our integration.

You'll see customer counting data in your standard Flow Retail reports, alongside your sales figures. This lets you calculate conversion rates (visitors who made a purchase) and identify peak traffic hours for better staffing decisions.

The hardware comes in different variants to match your specific needs—from simple IR sensors for smaller stores to advanced 3D camera sensors for larger locations with high traffic volumes.

How do I get started?

Contact kundetelling.no to discuss your requirements and choose the right hardware solution for your store. They handle everything from hardware delivery to installation and configuration.

Once installed, the integration with Flow Retail will be activated by our support staff. Your visitor data will start appearing in Flow Retail reports immediately, with no additional setup required on your end.

For support with the physical hardware or installation, contact kundetelling.no directly. For questions about how visitor data appears in Flow Retail reports, reach out to Flow Retail support.