External Customer Search

What is this?

The External Customer Search extension lets you connect Flow Retail to practically any external customer database, like Voyado or any other CRM system.

Who needs this?

If you already have all your customers in an external database, and don't want to sync them into Flow Retail, then this extensions is perfect.

How does it work?

1. Make sure to get in place an API endpoint in the CRM system that allows for Flow Retail to connect to it, and to query on customer data like phone number or name.

2. If the customer is not found in Flow Retail itself, it will query the external customer database to try to find it there.

3. If it finds one or multiple matches in the external customer database, the customers will be listed in Flow Retail, and the user can choose to fetch the customer into Flow Retail.

The unique customer ID from the external customer search will be saved in the customer record in Flow Retail.

For developers

The API spec for the external customer search can be found here:

https://docs.flowretail.com/api/customer#post-tenants-tenantuid-customers-search-external