Accounting FAQ

When selling a gift card, where will the money / value on the card be?

With most gift card services, the money / value of the gift card is stored with the gift card supplier, meaning the actual money will not be on your bank account.

With Flow gift cards this is different – we are never involved in the money from the gift card.

So, when a customer buys a gift card, they obviously need to pay for it by any of your offered payment methods, like card, cash, etc. The amount (value) on the gift card is they paid directly to you.

How can we keep track of this accounting wise?

All gift card purchases are easily traceable, both as the gift card product is a special product type that you can easily track the number of sales on, and obviously the amount.

You can also get a full report of all active gift cards, and a full transactional list of all gift cards used, with full details like date and time, amount, and basic customer details if available.

The reports can be configured to be sent to an accountant person for example once per month, so they can keep full balance of the outstanding gift card balance.

We also offer an API for fetching the gift card transactions automatically. Check our API documentation for more details.

I have more questions related to gift card usage and accounting!

Just send us an email at [email protected] or contact one of our staff and we'll sort it out asap.

We can also set up a quick call with your accountant to go through the details.