# PIN code

Your PIN code is used together with your username to log in to Client and Assistant. It should be 4–6 digits, numbers only, and personal to you.

### Your first PIN

When your account is created, an administrator sets a temporary PIN for you. This lets you log in for the first time.

{% hint style="warning" %}

#### Change your PIN after first login

The temporary PIN is known by the person who created your account. Choose your own personal PIN to keep your account secure.
{% endhint %}

### How do I change my PIN?

You can change your PIN from Client:

{% stepper %}
{% step %}

#### Open user menu

Select your name in the top bar.
{% endstep %}

{% step %}

#### Enter current PIN

In the **Change PIN** dialog, enter your current PIN.
{% endstep %}

{% step %}

#### Set new PIN

Enter your new PIN in **New PIN**, then repeat it in **Repeat new PIN**. Select **Confirm**.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### Use biometrics instead

In the Assistant app, you can activate fingerprint or Face ID as an alternative to entering your PIN. Tap your profile icon to find this option.
{% endhint %}

### Forgot your PIN?

Contact your store manager or administrator. They can reset your PIN in Admin under **Users**.

{% hint style="warning" %}
Only users with the USER permission can reset PINs for other users.
{% endhint %}

### Security tips

**✅ Do**

* **Choose a memorable PIN** so you don't need to write it down
* **Change your PIN** if you think someone else knows it
* **Use different PINs** for Flow Retail and other systems

**❌ Don't**

* **Don't use obvious PINs** like 1234, 0000, or your birth year
* **Don't share your PIN** — each person should have their own account
* **Don't write it down** where others can find it

### Admin login

Admin uses a separate login with email and password — not your username and PIN.

To reset your Admin password, use the "Forgot password" link at [admin.flowretail.com](https://admin.flowretail.com).