PIN code

Your PIN code is used together with your username to log in to Client and Assistant. It should be 4–6 digits, numbers only, and personal to you.

Your first PIN

When your account is created, an administrator sets a temporary PIN for you. This lets you log in for the first time.

Change your PIN after first login

The temporary PIN is known by the person who created your account. Choose your own personal PIN to keep your account secure.

How do I change my PIN?

You can change your PIN from Client:

1

Open user menu

Select your name in the top bar.

2

Enter current PIN

In the Change PIN dialog, enter your current PIN.

3

Set new PIN

Enter your new PIN in New PIN, then repeat it in Repeat new PIN. Select Confirm.

Use biometrics instead

In the Assistant app, you can activate fingerprint or Face ID as an alternative to entering your PIN. Tap your profile icon to find this option.

Forgot your PIN?

Contact your store manager or administrator. They can reset your PIN in Admin under Users.

Only users with the USER permission can reset PINs for other users.

Security tips

✅ Do

• Choose a memorable PIN so you don't need to write it down

• Change your PIN if you think someone else knows it

• Use different PINs for Flow Retail and other systems

❌ Don't

• Don't use obvious PINs like 1234, 0000, or your birth year

• Don't share your PIN — each person should have their own account

• Don't write it down where others can find it

Admin login

Admin uses a separate login with email and password — not your username and PIN.

To reset your Admin password, use the "Forgot password" link at admin.flowretail.com.