Intro

Most retailers who start using Flow Retail are migrating from another POS system. This is not an exception — it’s the most common way to get started, and the platform is designed with that in mind.

That said, every retailer operates a little differently. To support this, we’ve put together a FAQ covering the most common questions and scenarios — designed to help you find answers quickly, no matter how your setup looks.

Do you have an ERP system, PIM system and/or other master system for especially product data?

If so, then integrating that system with the Flow Retail APIs is most likely the path forward in terms of getting product data into the system.

What POS hardware/equipment do you have?

Although Flow Retail supports the majority of POS hardware, its important to get that verified in advance. Check our Hardware requirement support list for more details.

What card payment solution do you have today?

Although Flow Retail support most major PSPs (Payment Service Provider), its important to get that checked as soon as possible, as setting up an agreement with a new provider might take weeks or more.

How many stores do you have, and how are they set up?

For retail chains with even just tens or up to hundreds of stores, there will most likely be a combination of ownership between the stores and more, and which are crucially important to plan and set up properly.

How are you dealing with customers?

Do you have a customer base today, that you want to migrate into Flow Retail? Or do you use an existing CDP (Customer Data Platform) that you want to connect to Flow Retail?