Installing the clients

Learn how to access and/or install the various clients needed to access the Flow Retail POS platform.

The Flow Retail POS platform consists of a total of three clients:

1. Backoffice (browser)

2. Assistant (mobile phones or handheld devices)

3. Client (desktop computers (Windows/Mac) or tablets (iOS or Android)

Accessing Backoffice

Backoffice is available directly in the web browser, and so to access it you simply need to navigate to https://backoffice.flowretail.com

We recommend using Google Chrome or Safari, though all modern web browers will work. Also note that Backoffice is NOT built for being used on mobile phones, and so be sure to access it through a browser on your computer/laptop.

To be able to access Backoffice, you need "Backoffice Access" on your user. Contact your supervisor or Flow Retail Helpdesk if you need any assistance.

Installing the Assistant app

1. Go to Google Play on your Android device, or go to Apple AppStore on your iPhone

2. Search for "Flow Retail Assistant" and install the app

3. Start the app, and choose "Flow Retail Platform". Make a note of the 6-character authentication code

4. Create a new terminal in Flow Retail Backoffice, by navigating to > Stores > select the relevant store > Tills > Add new till

5. Fill in all required fields, hit Save, and go back into the defined till to add the 6-character authentication code

6. You will now be automatically authenticated in the app, and can proceed to log in with your given username and PIN (4-6 digits)

Installing the Client on Windows

1. Download and install the latest version on https://dl.flowretail.com/dist/flowretail/production/windows/flowretail-latest.exe

2. Follow steps 3-6 from above

Installing the Client on Mac

1. Download the latest version on https://dl.flowretail.com/dist/flowretail/production/macos/flowretail-latest.zip

2. Move the application file to the Applications folder on your Mac

3. Hold in the control button while starting the Flow Retail application, and allow/grant the permission coming up. You might need to do this twice

4. Follow steps 3-6 from above

If you are using Mac OSX Sequoia, you need to manually approve Flow Retail in the Security Settings on your Mac due to increased security in the latest version.

Go to System Settings > Security, and click "Open Anyway"

Installing the Client on iPad tablets

1. Go to Apple AppStore marketplace

2. Search for "Flow Retail Client"

3. Install the app

4. Follow steps 3-6 from above

Removing textfield bumping If you get an annoying "bump" of the content on the screen while navigating to a textfield, try removing Keyboard Shortcuts by going to Settings > General > Keyboard, and then Disable Shortcuts