Loyalty Points
Reward customer loyalty and drive repeat purchases with integrated points tracking. The Loyalty Points extension lets customers earn and redeem points on purchases, with real-time balance tracking and redemption directly at checkout in Flow Retail.
What is Loyalty Points?
Loyalty Points adds a basic customer rewards program to Flow Retail, allowing customers to accumulate points based on purchase value and redeem those points for discounts on future orders. The system tracks point balances per customer and handles earning, redemption, and expiry automatically.
This encourages repeat business by rewarding loyal customers with tangible benefits, all managed within your existing POS system without requiring external loyalty platforms or cards.
How does it work?
You configure earning rules (points per currency unit spent) and redemption values (currency value per point). When a customer makes a purchase, Flow Retail automatically calculates and adds points to their account based on the transaction value.
At checkout, staff can view the customer's point balance and apply points as payment toward the order. The system converts points to currency value according to your redemption rate, deducts the corresponding points from the customer's balance, and completes the transaction.
Point balances sync with customer records in real-time, and you can set expiry rules, bonus point promotions, or minimum redemption thresholds to match your business strategy.
How do I get started?
Contact Flow Retail support to enable Loyalty Points for your tenant. You'll configure your earning and redemption rates, set any expiry or minimum balance rules, and decide whether points apply to all products or specific categories.
Once enabled, train your staff on checking customer point balances and processing point redemptions at checkout. Customers see their point activity on receipts, and you can track program performance through Flow Retail's reporting system.
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