Service & After sales

What is this?

The Service extension is a fully featured service and after-sales system, making it super-easy to register, follow-up and fulfill any type of services or after-sales handlings.

How does it work?

By creating various service types (e.g "Computer service", "Replace battery", or "Calibrate before use"), each with its own set of statuses (e.g "New", "In Progress", "Waiting external supplier", etc.), you can quickly register a new service with the customer in front of you.

Add all relevant data to the service

The Service system supports adding lots of optional, relevant data, like:

• A full description about what needs to be done, or what is the fault of the product

• Guarantee information

• Which order and product it is related to

• Initial estimate

• Maximum estimate

• Assignee

Communicate directly with the customer

In the Service system, you can add both internal and external notes to a service case. External notes can be sent to the customer via SMS, email, or both.

The customer will receive the message along with a link to a mobile-optimized web page where they can view all relevant details about their service case.

Register time spent

Register both time spent and time the customer shall be charged for.

Add products like spare parts to the service

Add any product(s) to the service, like spare parts used to complete the service.

Paying for a service

Flow Retail Service fully supports letting the customer pay for the service (time and eventual spare parts).

Keep full track of all services for a specific customer.