Omnium

Introduction

Flow Retail and Omnium together delivers an integration between the Flow Retail POS platform and the Omnium OMS platform.

Integrating a POS and OMS is not a straight-forward process, and so the integration is both advanced and flexible to fit the specific needs of most retailers, and customizations will be required in all setups.

This is a 2-way integration, where some data are initiated and sent from and by Omnium, while other data are initiated and sent from Flow Retail, both depending on what makes most sense.

Basic flow of the integration between Flow Retail POS and Omnium OMS.

Summary of the integration

• Omnium sends product data (incl prices and optionally inventory) to Flow Retail

• Flow Retail sends customer data to Omnium

• Flow Retail sends order data to Omnium, including checking for changes on orders in Omnium

Pass-through

The integration between Flow Retail and Omnium supports what we call "pass-through" or "proxy". This means that if some of the data or functions required by the POS is not available in Omnium, then Omnium can "proxy" those specific requests "through" Omnium and further on to other backend systems like ERP systems or a WMS/delivery availability system.

Which system is master for which data?

Both systems can be the master for basically all the available data types, however below is a normal setup. As one can see, campaign prices and stock/inventory needs to be decided in all projects.

Note that in practice, the ERP is the master above all, and that the OMS is placed in the middle, between the ERP and the POS.

Data	Flow Retail	Omnium
Basic product data		Master
Prices		Master
Campaign prices	Master / Optional	Master / Optional
Stock / Inventory	Master / Optional	Master / Optional
Customer		Master
Open orders		Master
Completed orders		Master

Customer

Type

2-way integration

From Flow Retail to Omnium

• Create new customer

• Update existing customer

Fields

Field	Private customer / B2C	Business customer / B2B
First name	✅	❌
Last name	✅	❌
Company name	❌	✅
Full name ("Display name")	✅	❌
Phone	✅	✅
Customer ID	✅	✅
Email	✅	✅
City	✅	✅
Postal code	✅	✅
Postal place	✅	✅
Country	✅	✅
Multiple addresses	❌	✅
Contacts	❌	✅
VAT number	❌	Not implemented yet

From Omnium to Flow Retail

• Create new customer

• Update existing customer

Product

Type

One-way

From Omnium to Flow Retail

Field	Created from	Updated from
SKU	Omnium	Omnium
[Product] Type	Omnium	Omnium
Name	Omnium	Omnium
Brand	Omnium	Omnium
Product Group	Omnium	Omnium
VAT	Omnium	Omnium
Sales Price	To be discussed	To be discussed
EAN	Omnium	Omnium
Image(s)	Omnium	Omnium

Brand

Field	Created from	Updated from
Brand name	Omnium	Omnium

Product Group

The Product Group in Flow Retail is a hierarchy. All products must be in one specific product group, and then always "last" in the hierarchy, e.g "Brown Goods > TV > Flat Screen (the product must then be in the "Flat Screen" group (and will automatically be part of the other product groups).

Field	Created from	Updated from
Name	Omnium	Omnium

VAT Group

To be discussed.

Price list

To be discussed.

Sales Orders

Type

2-way

From Flow Retail to Omnium

The sales order flow between Omnium and Flow Retail POS is relatively complex, and configured and optimized on a case-by-case basis.

In short, all new orders made in Flow Retail are immediately sent to Omnium. This is for both Parked orders and for fulfilled (e.g settled) orders.

The order flow is handled as part of the various states of the orders, and in Omnium the workflow functionality is used to further process the orders depending on the various states.

Brief overview of the states / status between the systems

• Settlement (from Flow to Omnium)

  • Not Started > Failed

  • In Progress > Failed

  • Complete > Processed

• Order (from Flow to Omnium)

  • Parked > Order status in Omnium = Parked

  • Canceled > Order status in Omnium = Order canceled

  • Complete

    • Delivery state = Not Started

      • Order status in Omnium = Delivery not started

    • Delivery State = In Progress

      • Order status in Omnium = Picking

    • Delivery State = Complete

    • Order status in Omnium = Picked up

From Omnium to Flow Retail

To be discussed.

Other data

Other data between the systems can also be part of the integration depending on the requirements.

Home delivery / Capacity

Product relations / Accessories

Product packages / Bundles

Subscriptions

Points & Rewards

Digital goods

How to get started?

If you already have or consider Omnium and/or Flow Retail, please contact us at www.flowretail.com/getting-started to discuss further.