# Roadmap We love openness, and our roadmap is open for everyone to see what we are working on literally now 🚀 and what we are planning to start on any time soon. Regularly check the roadmap, which updates a few times per month, to stay informed about new features and major improvements. {% hint style="warning" %} Note that the roadmap is constantly being updated, and can change with the wind-direction 🌬️ {% endhint %} #### Find the roadmap here: → [https://www.flowretail.com/roadmap](https://www.flowretail.com/roadmap/) ## Roadmap FAQ ### What or who decides what comes in the roadmap? Our Head of Product makes the final decision, but in practice, our customers indirectly determine our focus and ultimately what comes into the roadmap. ### How do we prioritize what to focus on? We receive numerous requests daily, making prioritization crucial to our day-to-day work, and every day we try to find a good balance between *improving existing functionality* and *adding new features*. We even prioritize **removing** unused features or those of little value, to always create a cleaner, more user-friendly interface. #### To recap, our priorities are sorted as follows: 1. **Critical bugs:** Critical bug causing lots of troubles, its always prioritized 2. **Mission critical features:** New features or improvements that will have huge impact on the sales and efficiency 3. **Nice to have features:** New features or improvements that will make it easier and/or more fun to run the store ### How can I submit suggestions to be added to the roadmap? If you are already a customer, simply reach out to either our customer service department or anyone else, and we will be sure to add it to our IR - Incoming Request - list. Keep in mind that we at any given time have several hundred requests in our backlog, and so your request might very well already be in sight for being implemented. And hey, if you are not a customer yet, consider becoming one, and start submitting your feature requests the very same day! ### How long time does it normally take for a feature or improvement to be implemented? If its a critical bug, it will be addressed immediately, and a hotfix can be released literally within **minutes** as long as all the validation processes that are run prior to any release are approved. In general new improvements are implemented within **days** or **weeks**, while more extensive and new features can take several weeks and even **months** if they are not high priority. ### Can I fast-track feature requests? Sure. We have a very open and easy-to-understand policy in terms of fast-tracking feature requests. Just note that we have the last word in terms of how the functionality shall work, and we also might need to turn down feature requests from time to time if we see they are too custom. #### Super-urgent? We can then normally start on the task within a maximum of 1-2 weeks. We charge the full time spent. #### Urgent, but not super-urgent? We start within 3-4 weeks, and share the bill, kindoff, e.g. we charge 50% of the time spent. {% hint style="warning" %} Even though we fasttrack tasks, the full ownership and IP of the functionality is with Flow Retail. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.flowretail.com/docs/roadmap.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.