Pre-payment

This is an advanced feature in Flow Retail, intended primarily for experienced retailers or for use after a thorough walkthrough with one of our specialists. Incorrect use may lead to serious issues, which is why proper understanding and setup is strongly recommended.

What is pre-payment?

In Flow Retail, pre-payment allows customers to pay a portion of the total amount upfront and the remainder when they receive their product(s).

How is pre-payment handled financially?

Pre-payments typically do not appear as revenue on the day they are sold.

Instead, the pre-payment amount is reserved and applied toward the total once the order is fulfilled (e.g., when the full amount is paid).

Key benefits

• Allow customers to pay a portion of the total amount upfront

• Easily collect the remaining balance upon delivery

• Ensures correct financial and accounting handling

• Simple and intuitive to use

How it works

1. Configure and enable the Pre-Payment payment method, both on the tenant and on the relevant store(s)

2. When selling, choose the Pre-Payment function

   1. Select the preferred payment method

      
   2. Enter the amount to be pre-paid

      
   3. Done! The order will now have a pre-payment on it, and is set in PARKED mode

3. The receipt contains information on whether the order has a remaining pre-payment on it

   
4. When the customer comes to pay the remaining amount, simply open the parked order and choose to pay the remaining amount as wanted by the customer. The previously paid pre-payment will be automatically deducted from the total amount.

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Pricing

Feature included – setup and assistance may incur costs 🙋🏼‍♂️

This function is part of Flow Retail Core and is therefore available to all users at no additional license cost.

However, this feature often require assistance with setup, and may involve customization or integration with other systems, such as accounting or reporting.

Any time spent on configuration, support, or related assistance will be billed based on time used.