Pre-payment
This is an advanced feature in Flow Retail, intended primarily for experienced retailers or for use after a thorough walkthrough with one of our specialists. Incorrect use may lead to serious issues, which is why proper understanding and setup is strongly recommended.
What is pre-payment?
In Flow Retail, pre-payment allows customers to pay a portion of the total amount upfront and the remainder when they receive their product(s).
How is pre-payment handled financially?
Pre-payments typically do not appear as revenue on the day they are sold.
Instead, the pre-payment amount is reserved and applied toward the total once the order is fulfilled (e.g., when the full amount is paid).
Key benefits
Allow customers to pay a portion of the total amount upfront
Easily collect the remaining balance upon delivery
Ensures correct financial and accounting handling
Simple and intuitive to use
How it works
Configure and enable the Pre-Payment payment method, both on the tenant and on the relevant store(s)
When selling, choose the Pre-Payment function
Select the preferred payment method
Enter the amount to be pre-paid
Done! The order now has a pre-payment on it and is set to Confirmed. An order with a pre-payment cannot be parked
The receipt contains information on whether the order has a remaining pre-payment on it
When the customer comes to pay the remaining amount, open the order and take the remaining payment as the customer wants. The pre-payment is deducted from the total automatically.
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