Order states

An order can have various states throughout its life cycle.

When you create an order, it will enter the state Open. When an order is in state Open, you have the possibility of setting it to Parked to be able to open it up again later, or you can set it as Confirmed, or, lastly, you can just finalize it by adding payments to it and complete it, whereas it will be set to Complete.

In all of these states, the quantity of the product(s) on the order gets status reserved.

Order states and Order types are distinct. The order types include Order and Offer . The key difference is that offers do not reserve stock for the products, like orders do. This order state documentation focuses on orders with the Order type.

Open state

The open state makes sure no one else can open the order at the same time. So if you open up an order on one device and then try to open it up again on another device, your second device will get a warning that the first device already have it open. You then have the possibility of enforcing to open it on the other device, but be careful when doing this so you don't end up updating the order in multiple places, which might give unforeseen consequences.

Parked state

The "parked state" allows you to temporarily save a sales transaction. For example, a customer might discuss products with a seller in one department, adding some items to their order. They can then proceed through the store, adding more items at the checkout.

You can manage parked orders by opening them anytime and either confirming or settling them. Basic orders, which are immediately paid by the customer, will bypass the parked state entirely, transitioning directly from open to done.

Confirmed state

The confirmed state is something you normally set manually, typically when you for instance are very sure the customer will actually buy the product later.

The confirmed state does not change anything specifically on the order itself, other than that it is being moved from the Parked order overview to the Confirmed order overview.

If you have enabled the "Cancel Parked Order" functionality, orders in Confirmed state will never be automatically cancelled.

If you are using the prepayment functionality, the system will automatically set orders with one or more prepayment settlements to Confirmed.

Complete state

Orders in the complete state are fully paid for and can not be changed.

Canceled state

Orders with state Cancelled are marked as cancelled/deleted, and are neither visible or available in the system in any way.

If you delete an order, it will be given the state cancelled.