Troubleshooting

Campaign doesn't activate

Check:

• ✅ Time period is correct (including time of day if set)

• ✅ Products are added as qualified

• ✅ Customer group matches if this is set

• ✅ Order lines are not confirmed

How to fix:

1. Open the campaign

2. Verify "Valid from" and "Valid to" dates include today

3. Check "Qualified products" list matches the products in the order

4. If using customer groups, confirm the customer is in that group

5. If lines are confirmed, delete and re-add them

Wrong discount calculated

Possible causes:

• Another campaign is more beneficial (system auto-selects best)

• Minimum amount or quantity not reached

• Products added in wrong order

How to fix:

1. Check if another campaign is active on the same products

2. Verify minimum rules are met

3. Try removing and re-adding products in the correct order

Campaign disappears from order

Causes:

• Line was confirmed then deleted - must be re-added

• Another campaign became more beneficial

• Campaign time period ended

How to fix:

1. Check if campaign is still active

2. Delete the line and add it again (don't confirm)

3. Review if another campaign is taking priority

Can't save campaign

Common validation errors:

• Required fields missing (name, discount type, dates)

• Invalid date range (end before start)

• Invalid field combination (see Rules & Combinations)

How to fix: Check the error message for the specific field causing issues.