Adding products

This guide walks you through adding products manually in Flow Retail.

---

Before you start

Make sure you have:

• At least one Product Group created

• At least one Brand created

• Admin access with Department Manager permissions or higher

---

Adding a product step by step

1

Create new product

Head to Admin → Products → Products and select New Product.

2

Choose product type and fill in basic info

Select the product type (Stock Product is most common), then enter:

• SKU – A unique product code

• Name – Short, descriptive title

• Product Group – Select one group

• Brand – Select one brand

Not sure which type? See Product Types.

3

Set the price and save

Enter the Recommended retail price and Calculation factor (usually 1.25 for 25% VAT). Add any optional details like barcodes or descriptions, then click Save.

For all available fields, see Product fields reference.

Adding products faster

Clone similar products If you're adding a product similar to one you already have, use the Clone function instead. See Cloning products.

Bulk import Adding more than 100 products? Use spreadsheet import to save time.

---

Do's and Don'ts for SKUs

✅ Do

• Use only numbers and uppercase letters A–Z – best compatibility across systems

• Be consistent – pick a format and stick to it across your catalog

• Consider using supplier SKUs – if you already have them, no need to reinvent

❌ Don't

• Don't use special characters – avoid dashes, underscores, slashes

• Don't reuse SKUs from deleted products – can cause confusion in reports

• Don't use spaces – can break imports and integrations

Examples:

• 004N000127 – sequential numbering

• KFL842BW2 – product code from supplier

• 22094051 – structured code (e.g., first 4 digits = product line, last 4 = variant)

---

What's next?

After adding your product, you might want to:

• Add product images

• Link accessories or services

• Set up variants for different sizes or colors

• Adjust stock levels if you have inventory on hand